Privacy Policy
Last Update July 2025
At MortgagePro.ae, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services.
1. Information We Collect
We may collect the following types of personal and non-personal information:
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Personal Information: Full name, phone number, email address, nationality, employment details, financial details (salary, liabilities), identification documents, and other information required for mortgage advisory or applications.
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Technical Data: IP address, browser type, device type, referring/exit pages, and usage patterns.
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Cookies: We use cookies to enhance your user experience and analyze website traffic.
2. How We Use Your Information
We may use the information we collect to:
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Provide mortgage consultations and services
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Submit mortgage applications on your behalf to partner banks/lenders
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Respond to your inquiries and requests
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Send service updates, offers, and newsletters (with your consent)
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Improve our website and services
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Comply with legal obligations
3. Sharing Your Information
We may share your data with:
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Lending Partners & Banks: To process your mortgage application.
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Third-Party Service Providers: For website hosting, email delivery, analytics, or customer support.
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Legal Authorities: If required by UAE law or to protect our legal rights.
We never sell or rent your personal data to third parties.
4. Your Rights
You have the right to:
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Access and review your personal data
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Request correction or deletion of inaccurate data
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Withdraw consent to receive marketing messages
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Lodge a complaint with a data protection authority
To exercise your rights, please contact us at info@mortgagepro.ae.
5. Data Security
We implement robust technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of online transmission or storage is 100% secure.
6. Data Retention
We retain your data for as long as needed to provide our services or as required by UAE laws and regulations.
7. Cookies Policy
MortgagePro.ae uses cookies to:
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Recognize returning users
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Store preferences
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Analyze usage patterns through Google Analytics or similar tools
You may choose to disable cookies via your browser settings, but this may affect the website’s functionality.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies before submitting any data.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the revised effective date.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us:
Email: info@mortgagepro.ae
Phone: +971 58 553 6889 | +971 2 245 9548